Ph. (587) 997-2900 - Lucid Moto & Cafe, 408, 7 Balsam Ave, Bragg Creek, AB (Open: 8am to 5pm Daily)

Store Policy

EXCHANGES:

Canadian Customers: We offer a 30 day exchange policy on all items we sell. All returned items must be new and in unused condition and include the original packaging with sales labels attached. Please call our customer service department at (587) 997-2900 ext 2 or email exchange@lucidmoto.com to acquire an RMA number (Return Merchandise Authorization) prior to returning the item. All items must be returned to Lucid via a tracked package at the customers expense. Once the returned item is received, it's replacement will be sent out. All return and new shipping costs will be at the customers expense.


International Customers: We offer a 30 day exchange policy on all items we sell. All returned items must be new and in unused condition and include the original packaging. Please call our customer service department at (587) 997-2900 ext 2 or email exchange@lucidmoto.com to acquire an RMA number (Return Merchandise Authorization) prior to returning the item. All items must be returned to Lucid via a tracked package at the customers expense. Once the returned item is received, it's replacement will be sent out. All return and new shipping costs will be at the customers expense.


RETURNS

We offer a 30 day refund policy on all parts we sell with the exception of electrical; no returns on clothing items; exchange for size only. Please call our customer service department at (587) 997-2900 ext 2 or email exchange@lucidmoto.com to acquire an RMA number (Return Merchandise Authorization) prior to returning the item. You will be responsible for all return shipping costs. Once the item is received your account will be credited. Note: refunds are on the purchase price only. See RMA instructions below.*Motorcycle Parts are subject to a 25% restocking fee.

RMA

All items returned to Lucid must be clearly marked on the outside of the package with an RMA (Return Merchandise Authorization) number. Please call our customer service department at  (587) 997-2900 ext 2 or email exchange@lucidmoto.com to acquire an RMA number. Any packages received without an RMA number will be returned to the sender no questions asked.